Complaints and Feedback



At E-Health Online Ltd we strive to give you a “gold-standard” service. However, from time to time there may be circumstances where you are not 100% satisfied with the service you receive.

If you wish to give us some feedback on the service, or in the unlikely event that you have received a lower than expected level of service please contact us using the details below. Complaints or feedback on payment, prescribing, website info. Or medical advice required from the prescribing doctor, should be directed via the details below.

Please contact:

E-Health Online Ltd Complaints Department
Kemp House,
150 City Road,
London,
United Kingdom,
EC1V 2NX

Email: [email protected] 
Phone: 08721 702 928



For all feedback or complaints relating to the dispensing of your medicines please contact the customer care team who will forward your request to the dispensing pharmacy. The dispensing pharmacy will endeavour to reply to you within 2 working days.
The details of the dispensing pharmacy can be seen below:

Registered in England No: 07262043
VAT Registration No: GB140138454
GPhC Registered Premises: 1103628
Superintendent Pharmacist: James Patrick O'Loan



If you feel your complaint has not been resolved adequately then please forward your feedback directly to:

General Pharmaceutical Council
25 Canada Square
London, E14 5LQ

Phone: 0203 713 8000