Data and Payment Security


DoktorDE website uses Sagepay, one of the UKs most acclaimed payment provider. Sage processes credit and debit card payments. The information transmitted through Sagepay is encrypted and is sent to the bank for instant authorisation. The transmission takes a few seconds and your payment details are safe and secure.

If you would like to clarify any information relating to Sagepay they can be visited here https://www.sagepay.co.uk/ or call their customer contact number on 0845 485 6416.

Banner that reads Sage Pay

Payments on this site can be made via credit or debit card including Mastercard, Visa, Electron, Maestro and American Express. If a medicine is not suitable for you our Doctor may decline your order. If this occurs, then the card you used to pay will be automatically refunded in full.

We will never store your full payment details on our server.

When using our website, or any website online, always look for the locked padlock in a green bar. This indicates that you have a secure encrypted connection to our website for transmitting information.


I can't see the Paypal option...

Unfortunately, due to Paypal terms of service, online pharmacies cannot offer this option for payment. If an online pharmacy is offering this option, you should check their credentials.

When using our website, or any website online, always look for the locked padlock in a green bar. This indicates that you have a secure encrypted connection to our website for transmitting information.

A browser address bar containing the Doctor4U domain name


DoktorDE works with only high level data encryption to ensure at all times that customer data is secure. SSL certificates give customers confidence that the website they are using is trusted, and that their information is not at risk. To view our certificate please follow Comodo SSL Analyser



General Online Security

As an online consumer it is important that you take responsibility for your own personal security. Some useful tips for buying online can be found at Get Safe Online

If your email account is compromised it can be used to gain access to your Doctor4u account. We do not send sensitive personal details by email, but it is recommended to delete any emails no longer needed.

- If your email account is compromised it can be used to gain access to your DoktorDE account. We do not send sensitive personal details by email, but it is recommended to delete any emails no longer needed.
- Use unique passwords, with a mix of numbers, letters (lower and uppercase), preferably at least 8 characters long.
- Change passwords regularly.
- Install anti-virus software on your computer and keep up-to-date.
- Keep operating system and browser software up-to-date.
- Do not save passwords on the web browser on shared computers.
- Remember to log-out of your accounts when finished.
- Use a pin code or fingerprint ID to access your personal devices.
- Check your security and privacy settings on your browser, paying particular attention to saving of websites visited.
- Carefully check the URL (shown in browser address bar) of any website you visit to determine it is authentic.

PCI Compliance

DoktorDE is PCI compliant in association with Sage Pay. Payment Card Industry Data Security Standards (PCI DSS). We do not store your card details on our servers and any personal information on our servers is protected by security scans to prevent hackers or harmful software.

PCI DSS compliant logo


Your personal information

DoktorDE takes every measure possible to ensure patient data is protected. E-Health Online Ltd. works in line with the Data Protection Act and our ICO (Information Commissioners Office) entry number is ZA220843. This renews December (annually).

The new GDPR regulations will come into effect on 25th May 2018. E-Health Online Ltd has made the relevant updates in order to comply with this regulation.

To see our compliance and to understand more about your rights to personal privacy please view our privacy policy.



Ownership & Company Structure

DoktorDE is owned and operated by the UK registered company E-Health Online Limited company no. 10951706. 

Registered office of the company: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.

The domain name doktorde.com is registered to E-Health Online Ltd.