Terms and Conditions
Thank you for visiting DoktorDE!
Please read and review the following Terms and Conditions carefully before using this website and its associated services.
By using our website, you agree to our Terms and Conditions. If you do not agree, please exit and disregard the information contained herein.
DoktorDE reserves the right to change the Terms and Conditions, in whole or in part, at any time without prior notice to you. Accordingly, you should always review this page prior to using our services in order to ensure that you understand the terms for accessing our site and making your purchases.
Domicile and Applicable Laws
DoktorDE is domiciled in the UK and subject to the local laws of the UK for all legal, organisational and financial aspects.
DoktorDE are supplying prescription medicines always on the basis of a prescription written by a medical doctor registered in the UK or in the European Union. This consultation takes place with Medzen Services SRL in Romania and the medicines are dispensed by a partner pharmacy Innox Trading Ltd who are based in the UK. DoktorDE pass your order to registered doctors for review supported by the medical questionnaire which you confirm to have filled in truthfully. DoktorDE cannot be held liable for the accuracy of the diagnosis, treatment or medication prescribed or the correct use of products supplied. You as the customer are responsible to use any product supplied in accordance with the prescription and the guidance of a personal doctor.
The regulated service/activity provided is by Medzen Services SRL with highly trained EU doctors. DoktorDE acts as an introducer to this service connecting patient with prescriber and dispensing pharmacy. Medical consultations are under the care of Medzen Services SRL clinics and are designed to their specification and criteria, all phone calls to patients will be made from Medzen Services SRL if more information is required.
Pharmacy and Product Services
In the UK the product liability lays fully and solely with the manufacturer. The dispensing partner pharmacy take responsibility for ensuring that the correct product, in the correct amount and the correct strength is supplied to the correct patient. The dispensing partner pharmacy generally dispense branded original products; where the patent has expired, the respective generic brands are also offered; the dispensing pharmacy only sell pharmaceutical products that are manufactured by recognised quality brand names that are fully registered and licensed in the UK. All products ordered are dispensed by DoktorDE's fully licensed partner pharmacy located in England, UK
Products are shipped on behalf of and at the risk of the purchaser. DoktorDE take no responsibility for compliance with importation requirements and regulations of the country of destination. This final responsibility remains with you, the customer. You also formally agree to hold DoktorDE harmless from any legal action which might be brought against you in case of non-compliance with regulations and importation laws of the country of destination. All shipments are sent by registered mail or courier and need to be signed for by you or a fully authorised delegate who should be over 18 years of age. DoktorDE is not responsible for losses, incorrect deliveries or product damage caused by improper handling of the shipping agent. According to European law, once products have been dispensed (delivered) by a pharmacy these products may not be returned to the pharmacy. Therefore, order cancellations or alterations after the order has been shipped cannot be accepted.
DoktorDE offers a 24-hour courier services, subject to availability*.
* Some items are ordered in and delivered to us via our suppliers usually within 24 hours, so please note next day delivery will be from the point the stock is received into our warehouse.
General Terms and Conditions
Use of Website
Use of Information
This website provides information that, while useful, must not be used as a substitute for the advice of your own physician. Information available from this website is not intended to be used to diagnose any medical condition or disease. Always consult your doctor directly concerning any health problem, medical condition or disease, and before taking any new medication or changing the dosage of your current medications. Always carefully read the information provided by the manufacturer on the product packaging and first and foremost in the patient information leaflet provided with your medication.
By placing an order through the website, you as user affirm that:
- You have no known allergies, sensitivities or intolerance to any products ordered
- You have no known medical conditions predisposing to adverse reactions to any products ordered
- You are not taking any concurrent medications with which the products ordered are likely to interact
- You assume all responsibility for adverse outcomes which occur as a result of using the product(s) ordered
- You are abiding by any local laws, country laws, customs regulations or drug enforcement laws
- Neither this website nor any of DoktorDE's employees assume any legal responsibility for any incorrect or misleading information and resulting using the product(s) ordered.
The website accepts no responsibility for any medical events or outcomes relating to the use of medications purchased from DoktorDE.
Trademarks and Other Intellectual Property Rights
"DoktorDE" is a registered trademark. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (content), including but not limited to the design, structure, selection, coordination, expression, 'look and feel' and arrangement of such content on this website is owned, controlled or licensed by or to DoktorDE and is protected by copyright, patent and trademark laws, by various other intellectual property rights as well as by laws on unfair competition.
Except as expressly provided in these Terms and Conditions, no part of this website and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without DoktorDE's express prior written consent.
You hereby agree to indemnify and hold DoktorDE, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the content on this website, or any content you submit, post, or transmit through this website, your use of this website, your connection to this website, your violation of these Terms and Conditions or your violation of any rights of another.
Links and Software
Links from or to websites outside this website are meant for convenience only. DoktorDE does not review, endorse, approve or control, and is not responsible for any sites linked from or to this website, the content of those sites, the third parties named therein, or their products or services.
Linking to any other site is at your sole risk and DoktorDE will not be responsible or liable for any damages in connection with linking. DoktorDE disclaims all warranties, express and implied as to the accuracy, validity and legality of any materials or information found on those sites. Links to downloadable software sites are for convenience only and DoktorDE is not responsible or liable for any difficulties or consequences associated with downloading the software.
Availability of Website
This website is generally available to users twenty-four (24) hours per day, seven (7) days per week and three hundred and sixty-five (365) days per year. However, DoktorDE retains the right to make the website unavailable at any time, for any reason, and for any length of time. By using this website you agree that DoktorDE will not be liable for any damage arising out of or related to any such interruption, suspension, or termination and/or the services or products contained therein. Upon acceptance of these Terms and Conditions DoktorDE authorises you to view the content on the website solely for your personal use. The material on the website is intended solely for individuals enquiring about DoktorDE's products or services.
Information Provided to DoktorDE
DoktorDE is putting the highest emphasis into prevention of fraudulent activities and has to this purpose mandated professional third party services providers check your key personal information. You herewith formally acknowledge these checks and authorize us to confirm the accuracy of the information you have submitted against government-issued ID.
Disclaimer of Warranties
DoktorDE provides content on this website as a service to you, the customer. This website cannot and does not contain information about all medical conditions. It may not contain all information that is applicable to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your physician. The content of this website, the website server that makes it available and the services and products DoktorDE provides on this website are provided on an ‘as is' and ‘as available' basis without warranty of any kid, whether express, implied or statutory. DoktorDE expressly disclaims liability for technical failures (including hardware or software failures) incomplete, scrambled or delayed computer transmissions, and/or technical inaccuracies as well as unauthorized access of user transmissions by third parties. Further DoktorDE does not represent or warrant that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and you have to take all precautions to scan for computer viruses or other destructive properties potentially occurring by your use of this website. You acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website.
To the full extent not precluded by applicable law, DoktorDE, their medical advisors, suppliers, consultants, directors and employees disclaim and exclude all warranties with respect to all content, be it express, implied or statutory. This disclaimer includes but is not limited to any and all warranties or merchantability, fitness for a particular purpose and non-infringement. DoktorDE does not warrant the content to be accurate, complete or current. DoktorDE also does not warrant that this website will operate without error, that defects will be corrected or that this website or the website server making it available are free of viruses or other harmful components, price and availability content, as well as other content contained in the website or accessible there from, is subject to change without notice.
You acknowledge and agree that DoktorDE does not endorse the content of any site accessed via links or other means from this website and it is not responsible or liable for such content even though it may be unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, obscene, or otherwise objectionable, or that it infringes or may infringe the intellectual property or other rights of another person.
This website includes content provided by third parties and possibly you, the customer. DoktorDE is a pure distributor of such content. DoktorDE's editorial control of such content is the same as that of a distributor, library or newsstand. DoktorDE's third party suppliers may express certain opinions or provide certain information and offers. DoktorDE makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties. DoktorDE does not guarantee or warrant the performance of any third party, including any such third party's conformance to any law, rule, regulation or policy.
DoktorDE does not warrant that information, services and products contained in this website will satisfy your requirements or that they are free of errors or defects. Before using any product you should confirm any information of importance to you on the product packaging.
On information supplied to DoktorDE you assume responsibility for its accuracy, appropriateness and legality. DoktorDE makes no warranty or representation that this content is applicable or appropriate for use in other locations.
Agreement to Abide by All Applicable Laws
By using this website you agree to comply with any and all local, provincial, state, federal, or international laws, statutes, and regulations that relate in any manner to the use of this website and of any associated services or products contained thereon.
Relationship between DoktorDE and Users
DoktorDE and users of this website are independent contractors, and no agency, partnership, employment or other relationship is created or is intended to be created by the use of the website.
Governing Law and Jurisdiction
DoktorDE is domiciled in the UK and subject to the local laws of the UK for all legal, organisational and financial aspects; however, by operating its pharmaceutical services out of the UK, DoktorDE is subject to and fully complies with British rules and regulations for medications and all its products fulfil the quality standards set by the British health authorities.
You access this website and/or associated services of DoktorDE at your own risk, and you remain responsible for complying with the laws of the jurisdiction within which you are located.
Consequences for Violations
DoktorDE reserves the right to suspend or terminate your account if you violate these Terms and Conditions. If your violation causes harm to others, you agree to indemnify and hold DoktorDE harmless from and against any and all loss, damage, or expense. If any dispute arises between us regarding this Agreement or your use of this website, it shall be resolved through good faith negotiations between the parties.
These Terms and Conditions and any terms incorporated or referred to herein constitute the entire agreement between DoktorDE and you relating to your use of this website and the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by DoktorDE making such amendments or modifications in accordance with these Terms and Conditions.
If any part of these Terms and Conditions is deemed or determined to be unenforceable, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of the Terms and Conditions, including any revised portion, shall remain and be in full force and effect. These Terms and Conditions are the entire agreement governing your use of this website.
DoktorDE shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays or lost shipments. DoktorDE shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.